Letters From Santa: Personalized Santa Letters
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Terms of Use & Privacy Policy

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Terms Of Use & Privacy Policy

Welcome to the Letters From Santa/Fun Letters (herein known as “AFY” and/or "Assistance For You") website (herein known as “our website" and/or “the website"). Our mailing address is Assistance For You, P O Box 1774, Kent WA 98035-1774. We can be contacted via email at virtual14u@yahoo.com By using or accessing our website and our service (the "service"), "you", the user, are agreeing to comply with and be bound by the following Terms and Privacy Policy (the "agreement"). Please read and review the following provisions of this agreement carefully. If you do not agree to all the terms and conditions contained in this agreement in its entirety, you are not authorized to use this website or the service in any manner or form. Letters From Santa/Fun Letters are available solely for adults to purchase personalized holiday products for their family and friends. This website and service is intended for use by adults of 18 years or older. If you are under the age of 18, you are not authorized to use the Letters From Santa/Fun Letters website unless your parent or legal guardian purchase give you permission. All purchases must be made only by an adult that is 18 years or older.

Privacy Policy: We take your privacy and security seriously and appreciate your trust that we will use your personal information only for the service for which it is intended. Client privacy is our goal and all correspondence is kept confidential. We do not rent, sell, or exchange our mailing lists. You control the personal information you voluntarily share with us. The types of personal information collected at this web site may include you and your child/recipient's: name, mailing addresses, email addresses, phone numbers, age and additional personal information you provide for processing your order. Bank, credit and debit card information is be obtained by third party payment processing sites, such as PayPal , that provide secure, encrypted servers that are not within our control. Information is for the sole use of Assistance For You/Letters From Santa/Fun Letters, herein known as AFY to create permission-based personalized Santa Letters, Easter Bunny Letters, Tooth Fairy Letters and related products or to communicate with you regarding said letters or products. AFY reserves the right to contact you by e-mail, telephone and in writing to obtain or clarify information for the purposes of fulfilling you order, informing you of applicable changes or additions to our products or services. You agree to accept future emails from us regarding products or services available from AFY. In addition, you may choose to join our automated opt-in mailing list, provided by Bravenet® for additional periodic emails which may consist of newsletters, reminders, promotions, special offers, coupons, holiday tips or other information we deem as useful and informative. You may choose to opt-out of our Bravenet®, mailing list at any time. You understand that by signing our Bravenet® guestbook/guestmap, using free-links, classifieds, participating in polls,  that your information becomes available to the public and that you are freely posting at your own risk. AFY reserve the right to modify or delete guestbook entries as we deem necessary. You understand and agree that you willingly share your information with any third party service provider we may use on this web site or in the course of business. AFY will never share your personal information with any outside entity unless required by law through subpoena or court order. AFY may track or monitor your web site usage at any time. This web site may contain cookies supplied by Lycos®, /Tripod®, /Trellix®/Webcon®, the owners of the Sitebuilder software that this site is located on. We are not responsible for nor can we control the service or methods of operations of Lycos®, /Tripod®, /Trellix® or any other third party service we may use, such as Bravenet® ,  PayPal or Ebay®.

Product: By purchasing letters and/or products at our website, You agree and understand that letters and/or products will be computer generated and may contain printed or hand-written signatures in the fictious names of Santa and/or Santa Claus, The Easter Bunny and/or Hoppity and/or Hoppity The Easter Bunny, The Tooth Fairy and/or Ariel and/or Ariel The Tooth Fairy, none of which are genuine individuals. Any and all references to the aforementioned names refer only to fictious characters and all products are strictly for entertainment purposes. You agree that to purchase our products or use our service you must supply detailed information for the recipient, yourself and payment information to complete your purchase. You also agree to provide accurate and complete information and that AFY may rely upon the information you provide as accurate and complete. Each Letter includes personal information from the order form and each Holiday Bar includes the designated child's name and seasonal greeting. Each Santa Letter includes colorful stationery with a handwritten signature from Santa and/or Santa Claus, matching envelope, and a North Pole postmark. Each Santa Letter will also include a coloring page and a small "gift". Each gift is chosen by AFY and cannot be requested by the purchaser. Each Easter Bunny and Tooth Fairy Letter will include matching stationary with a handwritten signature from the Easter Bunny or Tooth Fairy and a gift. Gift enclosures could include a puzzle, tattoo, bookmark, activity page/book coloring page/book, sticker, patch, pencil, eraser, stencil, postcard, jokes, recipe, lyrics, poem, ring, seed packet, bracelet, story, mini notepad, word search, crosswords, trivia, riddles or a combination of items. Gift enclosures will vary and cannot be pre-selected or guaranteed and are based upon availability. AFY also reserves the right to substitute, modify, change, or remove any item(s) at any time. AFY retains the right to substitute, modify, change or delete personal information you provide for customization. AFY will attempt to include all personalized information you provide in your order but cannot guarantee it will all be included. Your personal contact information is not included in our letters, unless you request it, but general references to you or family members may be in letter verbiage. Letters will be mailed individually to each recipient as your order form details indicate. All Holiday Bars are intended to be added to child's stocking or Easter basket and are mailed directly to the purchaser unless another shipping request is indicated on the Order Form. Tooth Fairy Letters & upgrades are mailed directly to recipient. Santa Letters are mailed to the North Pole first and then remailed by the post office (USPS) to the child unless it is after the ordering deadline. All Fun Letters are mailed directly to the recipient. AFY has the right to offer new products or discontinue products at any time.

Pricing: By placing an order, you agree to pay for all associated charges incurred by you to purchase our products using the payment method you choose. AFY product prices are provided at our website and at point of sale via PayPal® and may change at AFY's discretion, and are effective when changed at our website. For multiple orders one online payment or one cashiers check can be sent. Each Letter From Santa, herein also known as a Santa Letter is $8.49(US). Each personalized Hershey® Chocolate Holiday Bar, herein also known as Chocolate Holiday Bar/Holiday Bar/Chocolate Holiday Basket Bar is $2.49 (US). Easter Bunny Letters and Tooth Fairy Letters are each $5.00. Products can be ordered individually unless another purchase is required. Upgrades may be ordered separately. Upgrades include Extra Tooth Keeper Necklace-$.99, Tooth Fairy certificate-$1.95, Wooden Tooth Keeper Box-$2.00, 2-piece Gift Set (Wooden Tooth Keeper Box & Certificate)-$3.49. AFY retains the right to change prices or offer "free" products at our discretion at anytime. We do offer special products from time to time and the pricing may vary but will be stated on the website and points of sale. Products ordered through any external links are the responsibility of that merchant not AFY.

Payment Methods:  PayPal, Ebay® pre-payments or Gift Certificate are acceptable forms of payment. We currently use PayPal to accept debit (bank withdrawal) and credit cards (Visa®, MasterCard®, American Express®, Discover®). We no longer accept checks or money orders via postal mail due to the volume we experience during our busy Christmas season. PayPal and Ebay® offer you safe and secure servers for your transactions. When using PayPal  your statement will reflect "Assistance4U" as the billing party. Gift certificates must be mailed in advance and the pesonalized Order Form link will be emailed to you.

Order Deadline: Please note the deadline for ordering and payment for Santa Letters & Christmas-themed products is November 30th of each year. We accept orders September1st through November 30th of each year. AFY retains the right to change, shorten or extend order deadlines at any time. If and when Santa Letters deadlines are extended orders accepted after November 30th will not include a USPS North Pole postmark and letters will ship directly to the child. Easter Bunny & Tooth Fairy letters are accepted year round, however, the deadline for Easter Bunny letters and Easter-themed Holiday Bars will vary each year and be posted on the Fun Letters web page.

Order Process: By placing your Santa Letter/Holiday Bar order you agree that a portion of your order's proceeds, as determined by AFY, can be donated to the designated charity. All products may be ordered separately and there are no minimums unless it is part of a special offer, rebate or upgrade package. AFY accepts orders forms by email after payment is received. You agree that your orders will include accurate information on our customized order form. Our online form sends orders by email to Elves@sendasantaletter.com All replies to you will come from  virtual14u@yahoo.com When you place an order you must use PayPal to send your payment.  All paid orders received by November 30th are guaranteed to be processed unless non-fulfillment is the result of inadequate/incorrect information or non-payment or a reason out of our control. After submitting payment you will be directed  to our online Thank You page which contains the Santa Letter & Fun Letter Order Forms. After submitting your order forms you will receive an order confirmation message and then be re-directed to back to same page to send more Order Forms. You will also receive an email receipt from PayPal. Please be sure your payment matches each Order Form for all recipients. Alternate methods of payment (Ebay pre-paid, gift certificates) will be sent the link to our Order Form after payment verification has been made. We no longer accept checks. Please add our return email address of virtual14u@yahoo.com to your address book to avoid having our mail deleted or sent to your junk mail box which could delay order processing. In order to successfully receive emails from us regarding orders or inquiries, please adjust any email/spam filters to allow delivery from virtual14u@yahoo.com Orders are processed within 5 days of payment verification. Unpaid orders will not be processed nor confirmed. If possible, incomplete paid orders will be processed using the information sent however, if the order form is missing we will contact you. You also agree that a partial order can be processed (for example: you ordered and paid for 2 letters but only sent 1 order form for 1 letter but we have other sibling's name). AFY retains the right to substitute or modify information details on incomplete orders or refuse orders at any time. AFY also retains the right to refuse to process orders where AFY determines that the order is considered threatening, abusive, defamatory, harassing, racist, vulgar, obscene or unlawful or in any other way offensive.

Shipping: Shipping, handling and postage is free. All orders are mailed using regular first-class United States Postal mail and there is no express service available. All paid orders are shipped after November 15th but not later than December 10th of each year. AFY has the right to ship earlier or refuse to ship an order until verifiable payment or information has been received in full. Santa Letters are shiped separately from other products due to North Pole postmark. AFY will attempt to mail Santa Letters with a USPS North Pole, Alaska return postmark, however, AFY retains the right to ship directly to a recipient's address if shipping to the North Pole, Alaska will delay timely receipt. Santa Letter orders purchased after November 30th will be mailed directly to the recipient without a USPS North Pole postmark and will include AFY's own "North Pole" stamp as substitution. AFY retains the right to use our own "North Pole" stamp. Due to revised postal regulations, all mail must include an originating return address label. Our return address on all letters will include our actual address of Assistance For You P O Box 1774 Kent WA 98035-1774 and the holiday verbiage of our choice on the return address label which may include: c/o "Santa Claus", Santa's Elves" "Santa's Workshop", "Santa's Post Office", "Santa's Postal Center" "Santa's Mail Depot" or "Santa's Helpers", or a similar variation and a "North Pole" address. Fun Letters are shipped separately from other products. All Easter Bunny and Tooth Fairy letters are shipped directly from Kent with our return address to the recipient. Easter Bunny letters and Tooth Fairy letters will  return labels will also include "Hoppity, The Easter Bunny", "The Easter Bunny", "Ariel, The Tooth Fairy" or "The Tooth Fairy" or a similar variation. Tooth Fairy letters are shipped year round. Holiday Bars, Crafts, Magic Keys and other items are shipped to the adult purchaser or parent unless a special request is made. At this time we ship only within the continental United States, including continental APO/FPO. At this time, we do not ship to Hawaii, Alaska, U.S. territories, Canada or other countries. We do not ship on Sundays or holidays. 

Rebates: Orders of 5 Letters or 5 Holiday Bars will receive a discount issued via rebate. To qualify for the rebate you must purchase a minimum of five (5) Letters or five (5) Chocolate Holiday Bars. For every five (5) Letters From Santa/Fun Letters you ordered you will receive a $4.00 rebate and for every five (5) Chocolate Holiday Bars ordered you will receive a $1.00 rebate. Orders for products in quantities of less than five (5) for each product do not qualify for the rebate promotion nor do combination orders. (For example an order of 2 letters and 3 bars does not qualify). To receive your rebates for your savings on orders of 5 or more, please mark the section on the order form. Rebates apply only to orders of 5 Letters or 5 Holiday Bars purchased together at the same time. Orders for more than one person is allowed on Letter orders to the same or multiple homes. Holiday Bars may have different names but are mailed to purchaser's home. Each qualifying item must be paid in full. Rebates will be sent to the purchaser via PayPal® or mailed, in the form of a check or money order, within 6-8 weeks from purchase. Special Rebates and Special Offers cannot be combined together or with any other offer, promotion or rebate unless AFY designates to do so. AFY This notation (COMBO-OK) indicates that a rebate may be used in conjunction with that specific offer. All other promotions are honored individually when stated with each order on the order form. AFY retains the right to choose which offer or promotion the purchaser will receive if not designated on Order Form. 

Special Offers: By participating in our promotional giveaways, contests and bonus offers you understand and agree to the following: Winners are chosen either by required count, first-come, first to qualify, availability and/or randomly through drawings and are not pre-determined by AFY. Winners will be notified using the contact email/mailing address you have supplied and AFY is not responsible for inaccurate contact information you may provide. Winners do not have to pay any shipping charges on any prizes. All prizes are shipped by USPS mail or UP. AFY is not liable for the mailing services, delivery schedules, lost mail or damages caused by USPS or UPS. We do not guarantee prizes will arrive before Christmas. AFY retains the right to substitute prizes of equal or greater value as deemed necessary. AFY retains the right to change promotions or promotional dates or requirements at any time. You agree that if you win a prize or contest your name will be appearing and be posted on our website. You also agree that your name can be used for advertising purposes on our web site, in written form, email, newsletters and/or advertisements. To help protect your privacy, the names of all contest winners will appear in these formats (First Name/Last Name Initial/State or both Initials/State) for a time determined by AFY. AFY is not responsible for the quality or manufacturing of any prizes, bonuses or giveaways, including those of an edible nature. The user assumes full responsibility for use and holds AFY harmless from any/all liability relating to prizes, giveaways or bonus offers, including those that are edible. The user assumes full responsibility for the use or consumption of all prizes, giveaways or bonuses. If a specific item must be purchased or dollar amount is required, prizes will not be awarded if the terms and required payment are not been received. By placing an order that is subject to a special offer promotion, the user confirms that they are an adult of 18 years in age or older and that they give their full consent and permission for AFY to mail the prize, giveaway or bonus to the purchaser or the child/designated recipient using the personal information they have supplied.  All prizes, giveaways and bonuses will be awarded and will be shipped within 6-8 weeks from winners being announced and/or informed. Prizes are mailed to the purchaser unless the offer designates the bonus or giveaway as being an inclusion in Letters or Chocolate Holiday Bars. Special Rebates and Special Offers cannot be combined together or with any other offer, promotion or rebate unless AFY designates so with the notation (COMBO-OK). AFY retains the right to choose which offer or promotion the purchaser will receive if not designated on Order Form. AFY retains the right to offer "free" or "discounted" products at our discretion at anytime.

Referral Rewards:  This service has been discontinued indefinitely. 

Testimonials: We greatly value your opinions and feedback on our products and service. Testimonial letters may be written or typed and can be submitted by email, postal mail, fax or through our online forms. Comments you add to our online forms will ask your permission to use comments as a testimonial. If the comments are deemed relevant and appropriate by AFY and you have given permission then AFY will treat your comments as a testimonial. (i.e. comments about products, the service, website or child's reaction) By submitting a testimonial, you agree that you are freely submitting your testimonial by choice. From time to time, we may have contests that require a testimonial, to be submitted in order to qualify for a prize or giveaway. For contests, AFY will determine the means (emailed or postal mail) by which the testimonial must be delivered. If you choose to submit a testimonial letter, in general or for a contest, you agree that your name can be used for advertising purposes on our web site, in written form, email, newsletters and/or advertisements. You also agree that if you win a contest that requires a testimonial letter your name will be appear and be posted on our website, and may also appear in other written form, email, newsletters and/or advertisements. To protect your privacy, the names of all testimonials authors will appear in these formats (First Name/Last Name Initial/State or both Initials/State) for a time determined by AFY.

Cancellations/Refunds/NSF: Processed or shipped orders cannot be cancelled or returned due to personalization of each item. By making payment you agree that your are ordering the specified product and also agree that your paid order is non-cancellable due to the highly personalized information and time taken to create each item. You agree that AFY will cancel and/or refund your order if we receive notice via email or fax 3 days prior to the processing of your order. You further agree that AFY does not accept cancellations or refund requests once your order has been processed. You also agree to accept a refund for products that cannot be processed and/or shipped due to a large amount of missing information minus a $1.50 processing fee. We will attempt to contact you but we are not responsible if you cannot be reached or do not respond. Refunds for unfilled orders will be returned via check, money order or PayPal®. Any check accepted, that results in insufficient funds will be subject to a $35.00 NSF fee.

Hold Harmless/Indemnification: You agree to indemnify, defend and hold harmless AFY, its' agents, employees, officers, suppliers, and attorneys from any and all losses, expenses, damages and costs, including attorney's fees, counsel and settlement costs, resulting from any violation of the Agreement and/or your use of our website, products or services. Users assume all responsibility for ordering and in deciding if Holiday Bar, Letters, candy, gifts, special offer prizes or free giveaways items, and its' enclosures and/or packaging are age appropriate for the child receiving the mail. Although this site sells merchandise for children use it is not intended or designed to be used by children. By placing an order, the user confirms that they are an adult of 18 years in age or older. The user also confirms their full consent and permission for AFY to mail each child/person using the personal information they have indicated. Merchandise and enclosures is designed for children ages 3 years and older and the purchaser assumes complete responsibility for determining age-appropriateness. Purchaser or responsible adult should supervise product opening and use to ensure children safety. By using this web site you indemnify and hold harmless AFY and its' agents and/or officers from any and all liabilities associated with receipt or use of our letters, it's enclosures, packaging, candy, Holiday Bars, additional products, prizes, free giveaway items or web site. AFY cannot be held liable for Hershey® or other designated candy and/or chocolate company's manufacturing process, candy, ingredients, labels, allergy reactions and/or contaminants. AFY shall not he held responsible for any illness, injury, or side effects due to ingestion of Hershey® chocolate bars plain or with nuts or any other candies. User accepts full responsibility for any known/unknown dietary/dental risks and all children/recipients they place orders for.

Disclaimer: There is no affiliation between Hershey Foods Corporation®, its divisions or subsidiaries or any other company and AFY. Hersheys® is a registered trademark of the Hershey Food Corporation®.  AFY does not interfere, remove or alter the manufacturer's original wrapper. AFY only designs and applies a personalized wrapper over the existing Hershey® wrapper. AFY is not responsible for allergy reactions and/or contaminants of any products. Please refer to the manufacturer's original wrapper for nutritional/ingredients information. There is no affiliation between AFY and/or any other candy company. All candy company products (i.e. candy cane, gum, candy, chocolate etc.) will always maintain their original wrappers. AFY does not interfere, remove or alter any manufacturer's original wrapper and is not responsible for allergy reactions, dental issues and/or contaminants of any food products.

External Links: Your use of our websites is your acknowledgement and agreement that you assume any and/or all risk and liability associated with this website or thrid party links it  may contain. AFY may provide links to other third party internet websites and/or resources that are outside AFY's jurisdiction and control. You acknowledge and agree that AFY is not responsible for the availability of any and/or all third party websites and/or resources and that AFY does not endorse nor is liable for any and/or all third party websites, its' content, operations, servers, web site performance, order forms, advertisements, products, downloads, services, hyperlinks, errors, inaccuracies,  omissions, privacy practices, procedures, results or any possible damages and/or losses arising thereof. AFY does not endorse and shall not be liable for any third party. AFY has the right to trade, remove, add or modify links and/or link pages at any time.

Limits of Liability: AFY shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on this web site. AFY does not guarantee continuous, uninterrupted or secure access to our website or service. The creation and/or delivery of our products may be interfered with by numerous factors outside of AFY's control. AFY shall not be held liable for acts of God, events out of our control, any email servers, email and/or web-based order form malfunctioning, incorrect email addresses, misdirected emails junk mail filter blocking or full/non-receptive/cancelled emails inboxes. AFY shall not be held liable for non-fulfillment of orders due to purchaser not sending personal information needed to create an item or payments not made or received by the ordering deadline. AFY shall not be held liable for typographical or spelling errors contained in letters, bars, products or web site and there is no implied warranties or guarantees. AFY shall not be held liable for PayPal™, or any other financial entity used for the purpose of collecting payments, its' agents, officers or be responsible for said entities web site performance or malfunctioning. AFY shall not be held liable for late, lost, misdirected, incorrect, illegible, incomplete, damaged, melted, broken, postage-due mail or the United States Post Office or any other carrier's policies. Any/all claims for damages must be addressed directly to the shipper by the purchaser. AFY shall not be liable and cannot guarantee Christmas delivery but suggests the customer order early to help expedite delivery. AFY shall not refund any payments received due to circumstances beyond its control. AFY shall not be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes or any other cause which is beyond the reasonable control of such party. AFY shall not be liable for, nor can we control, the methods of operations of Lycos®, /Tripod®, /Trellix®, PayPal , Ebay®, its' agents, officers, servers, web site performance or any other item which falls under their jurisdiction, which includes the website, order forms, hyperlinks and advertisements. AFY, its' agents and officers shall not be held liable for the use operation, products, services, content, advertisements, privacy practices, procedures or results obtained from any and/or all websites or hyperlinks contained within this web site, including, without limitation, to damages for loss of good will, lost of revenue, los of profits, business interruption, loss of programs, software or other data, even if a AFY authorized representative has been advised of the possibility of such damages or any claim attributable to errors, omissions or other inaccuracies in the web site or any hyperlinked web site. AFY does not assume any responsibility or liability for any information, communications, or materials available at the linked sites, or at any link contained in a linked site. AFY does not intend these third party links to be referrals or endorsements of the linked entities. They are provided as a convenience only. Each individual site has its own policies about what information is appropriate for public access. You assume sole responsibility for use of third party links and pointers. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above exclusion may not apply to you. In such jurisdictions, AFY's maximum liability to you, under any/all circumstances, will be equal to the actual price of products purchased. This paragraph will survive the failure of any exclusive or limited remedy.

Additional Terms: The user understands that information contained in this web site and its' products are for entertainment purposes only. The information on this web site and its' products are provided "as is" and without warranty of any kind, either expressed or implied. AFY reserves the right to change, modify, add or remove portions of our Privacy Policy, Terms of Use, web site, service, content, products, or promotions, links at any time and may add to, change, suspend or discontinue any aspect of services or products at any time. Information on this web site may contain technical inaccuracies or typographical errors. This web site contains proprietary notices and copyrighted information, the terms of which must be observed and followed. No portion of this site may be reproduced or redistributed without prior written permission. Copying, in part or whole, the text, content, graphics, information or format of this web site constitutes theft and is a violation of copyright © laws. Designated trademarks and brands are the copyright of their respective owners. It is a violation of law for any individual to attempt to tamper, damage, destroy, vandalize or interfere with the operation of our website and/or service. AFY will pursue any such acts and offending parties involved in such acts to the full extent of the law. This site is governed by the State of Washington and any/all disputes will be arbitrated in Kent, WA or its closest local municipality laws.  

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