Privacy Policy & Terms Of Use 

Privacy Policy:  We take your privacy and security seriously and appreciate your trust that we will use your personal information only for the service for which it is intended. Client privacy is our goal and all correspondence is kept confidential. You control the personal information you voluntarily share with us. The types of personal information collected at this web site may include you and your child/recipient's: name, mailing addresses, email addresses, phone numbers, age and additional personal information you provide for processing your order. Bank, credit and debit card information may be obtained by third party payment processing sites, such as PayPal®, that provide secure servers that are not within our jurisdiction. Information is for the sole use of Assistance For You/Letters From Santa/Fun Letters, herein known as AFY to create permission-based personalized Santa Letters, Easter Bunny Letters, Tooth Fairy Letters and products or to communicate with you regarding said letters or products. AFY reserves the right to contact you by e-mail, telephone and in writing to obtain or clarify information for the purposes of fulfilling you order, informing you of applicable changes or additions to our products or services. You agree to accept future emails from us regarding products or services available from AFY. In addition, you may choose to join our automated opt-in mailing list, provided by Bravenet® for additional periodic emails which may consist of newsletters, reminders, promotions, special offers, coupons, holiday tips or other information we deem as useful and informative. You may choose to opt-out of our Bravenet®,  mailing list at any time. You understand that by signing our Bravenet® guestbook that your information becomes available to the public and that you are freely posting at your own risk. AFY reserve the right to modify or delete guestbook entries as we deem necessary. You understand and agree that you willingly share your information with any third party service provider we may use on this web site or in the course of business. AFY will never sell or share your personal information with any outside entity unless required by law through subpoena or court order. AFY may track or monitor your web site usage at any time. This web site may contain cookies supplied by Lycos®, /Tripod®, /Trellix®, the owners of the Sitebuilder software that this site is located on. We are not responsible for nor can we control the service or methods of operations of Lycos®, /Tripod®, /Trellix® or any other third party service we may use, like Bravenet®  or PayPal®. Ebay®.

Pricing: By placing an order, you agree to pay for all associated charges incurred by you to purchase our products using the payment method you choose. AFY product prices are provided at our website and at point of sale via PayPal® and may change at any time at, AFY's discretion, and are effective when changed at our website. Each Letter From Santa is $8.00(US). Each personalized Hershey® Chocolate Holiday Bar, herein also known as Chocolate Holiday Bars/Holiday Bar/Chocolate Holiday Basket Bar is $2.00 (US). Easter Bunny Letters and Tooth Fairy Letters are each $6.00. Letters and Holiday Bars can be ordered individually. Holiday Bars can be ordered with or without an associated letter unless the Holiday Bar is an upgrade. Upgrades must be ordered in conjunction with required letter unless allowed by AFY. Additional upgrades include Tooth Fairy certificate-$2.00, Wooden Tooth Keeper-$2.00, Tooth Keeper Necklace-$1.00 and Gift Set Combo-$4.50. PayPal®, Ebay® pre-payments, checks, money orders and Referral Rewards are acceptable forms of payment. PayPal® and Ebay® offer you safe, secure servers for your credit card or check transactions and are the fastest way to order. If using PayPal® your statement will reflect "Assistance4U" as the billing party. AFY retains the right to change prices or offer "free" products at our discretion at anytime.  

Product: By purchasing letters and/or products at our website, you agree and understand that letters and/or products will be computer generated and may contain printed or hand-written signatures in the fictious names of Santa and/or Santa Claus, The Easter Bunny and/or Hoppity and/or Hoppity The Easter Bunny, The Tooth Fairy and/or Ariel and/or Ariel The Tooth Fairy, none of which are genuine indviduals. Any and all references to the aforementioned names refers only to fictious characters. You agree that to purchase our products or use our service you must supply detailed information for the recipient, yourself and payment information to complete your purchase. You also agree to provide accurate and complete information and that AFY may rely upon the infomation you provide as accurate and complete. Letters include personal information from the order form and each Holiday Bar includes the designated child's name and seasonal greeting. Each Santa Letter includes colorful stationery with a handwritten signature from Santa and/or Santa Claus, matching envelope, and a North Pole postmark. Each Santa Letter will also include a coloring page and a small "gift". Each gift is chosen by AFY and cannot be requested by the purchaser. Each Easter Bunny and Tooth Fairy Letter will include matching stationary with a handwritten signature from the Easter Bunny or Tooth Fairy and a gift. Gift enclosures could include a puzzle, tattoo, bookmark, activity page/book coloring page/book, sticker, patch, pencil, eraser, stencil, postcard, jokes, recipe, lyrics, poem, ring, seed packet, bracelet, story, mini notepad, word search, crosswords, trivia, riddles or a combination of items. Gift enclosures will vary and cannot be pre-selected or guaranteed and are based upon availability. AFY also reserves the right to substitute, modify, change, or remove any item(s) at any time. AFY retains the right to substitute, modify, change or delete personal information you provide for customization. AFY will attempt to include all personalized information you provide in your order but cannot guarantee it will all be included. Your personal contact information is not included in our  letters, unless you request it, but references to you or family members (Mom, Dad, Siblings, Aunts, Uncles, Grandparents etc) may be in letter verbiage. We have provided an additional section on the Santa Letter Order Form ("Also Include" section) for specific information you want included in each child's Santa Letter. Letters will be mailed individually to each recipient as your order form details indicate. All Holiday Bars are intended to be added to child's stocking or Easter basket and are mailed directly to the purchaser unless another shipping request is indicated on the Order Form. Tooth Fairy Letters & upgrades are mailed directly to recipient. Santa Letters are mailed to the North Pole first and then remailed by the post office (USPS) to the child unless it is after the ordering deadline. All Fun Letters are mailed directly to the recipient. For multiple orders one online payment or check can be sent but please indicate this occurrence on the order form.

Order Deadline: Please note the deadline for ordering and payment for Santa Letters & Christmas-themed Holiday Bars is November 30th of each year. AFY retains the right to change or extend order deadlines at any time. When Santa Letters deadlines are extended orders accepted after November 30th will not include a USPS North Pole postmark and letters will shipped directly to the child. Easter Bunny & Tooth Fairy letters are accepted year round, however, the deadline for Easter Bunny letters and Easter-themed Holiday Bars will vary each year and be posted on the Fun Letters web page.

Order Process: By placing your Santa Letter/Holiday Bar order you agree that a portion of your order's proceeds, as determined by AFY, can be donated to the designated charity. All products may be ordered separately and there are no minimums unless it is part of a special offer, rebate or upgrade package. AFY accepts orders by email or regular mail. You agree that your orders wil include accurate information on our customized order form. Our online form sends Santa Letter/Holiday Bar orders by email to Elves@sendasantaletter.com and Easter Bunny/Tooth Fairy orders to FunLetters@Assistance-For-You.com If you place and online order you must use PayPal®  to send your payment. Mail orders must print the order form and send the completed order form and payment by regular mail-do not submit the online form. All paid orders received by November 30th are guaranteed to be processed unless non-fulfillment is the result of inadequate/incorrect information or non-payment or a reason out of our control. After submitting the Order Form you will receive an order confirmation message and then be re-directed to Order Page to submit your PayPal® payment. After your PayPal® payment is received, you will be directed to our Thank You Page acknowledging receipt of your payment which is your second confirmation. You will also receive an email receipt from PayPal®. Please be sure your payment matches each Order Form for all recipients. Mail orders will receive an email or phone confirmation once verifiable mailed payment has been received. Please keep in mind that postal mail delivery takes time, so mail very early. You may also go directly to http://paypal.com to send payment to our email address at virtual14u@yahoo.com  We strongly suggest you add our return email address of virtual14u@yahoo.com to your address book to avoid having our mail deleted or sent to your junk mail box. Orders are processed within 5 days of payment verification. AFY considers verifiable payment as a deposited check, money order, received Referral Reward or PayPal®l or Ebay® money transfer. Unpaid orders will not be processed nor re-confirmed. If possible, incomplete paid orders will be processed using the information sent however, if the order form is missing we will contact you. You also agree that a partial order can be processed (for example: you ordered and paid for 2 letters but only sent 1 order form for 1 letter but we have other sibling's name). AFY retains the right to substitute or modify information details on incomplete orders or refuse orders at any time. AFY also retains the right to refuse to process orders where AFY determines that the order is considered threatening, abusive, defamatory, harassing, racist, vulgar, obscene or unlawful or in any other way offensive.

Shipping: Shipping, handling and postage is free. All orders are mailed using regular first-class United States Postal mail and there is no express service available. Santa Letters and Holiday Bars are shipped no sooner than November 15th but not later than December 10th of each year. All paid Santa orders are shipped after November 15th of each year. AFY has the right to refuse to ship an order until verifiable payment or information has been received in full. AFY will attempt to mail Santa Letters with a USPS North Pole, Alaska return postmark, however, AFY retains the right to ship directly to a recipient's address if shipping to the North Pole, Alaska will delay timely receipt. Santa Letter orders purchased after November 30th will be mailed directly to the recipient without  a USPS North Pole postmark and will include AFY's own "North Pole" stamp as substitution. AFY retains the right to use our own "North Pole" stamp at all times. Due to revised postal regulations, all mail must include an originating return address label. Our return address on our Santa Letters will include our actual address of Assistance For You P O Box 1774 Kent WA 98035-1774 and one of the following verbiages on the return address label: "Santa Claus", Santa's Elves" "Santa's Workshop", "Santa's Post Office" , "Santa's Postal Center" "Santa's Mail Depot" or "Santa's Helpers", or a similar variation and a "North Pole" address. All Easter Bunny and Tooth Fairy letters are shipped directly from Kent with our return address of Assistance For You P O Box 1774 Kent WA 98035-1774 to the recipient. Easter Bunny letters and Tooth Fairy letters will contain a return label with as "Hoppity, The Easter Bunny", "The Easter Bunny", "Ariel, The Tooth Fairy" or "The Tooth Fairy" or a similar variation. Easter Bunny letters are shipped no later than the 3rd week of March but specific dates will vary due to flutuating of holiday. Tooth Fairy letters are shipped year round after payment is received. At this time we ship only within the continental United States, including continental APO/FPO. At this time, we do not ship to Hawaii, Alaska, U.S. territories, Canada or other countries. We do not ship on Sundays or holidays. 

Rebates: Orders of 5 Letters or 5 Holiday Bars will receive a discount issued via rebate. Orders of 5 Santa Letters cost $36.00 (US) after rebate. Orders of 5 Fun Letters cost $26.00 (US) after rebate. Orders of 5 bars to one address cost $9.00 after rebate. To qualify for the rebate you must purchase a minimum of five (5) Letters or five (5) Chocolate Holiday Bars. For every five (5) Letters From Santa/Fun Letters you ordered you will receive a $4.00 rebate and for every five (5) Chocolate Holiday Bars ordered you will receive a $1.00 rebate. Orders for products in quantities of less than five (5) for each product do not qualify for the rebate promotion nor do combination orders. (For example an order of 2 letters and 3 bars does not qualify). To receive your rebates for your savings on orders of 5 or more, please mark the section on the order form. Rebates apply only to orders of 5 Letters or 5 Holiday Bars purchased together at the same time. Orders for more than one person is allowed on Letter orders to multiple homes. Holiday Bars may have different names but are mailed to purchaser's home. Each item must be paid at the full price ($6-8.00 each letter/$2.00 each bar). Rebates will be sent to the purchaser via PayPa®l or mailed, in the form of a check or money order, within 6-8 weeks from purchase. Special Rebates and Special Offers cannot be combined together or with any other offer, promotion or rebate unless AFY designates so. AFY will designate if the current special offer can be used with one rebate offer with the notation (COMBO-OK). Any other current applicable promotions are honored individually when stated with each order on the order form. AFY retains the right to choose which offer or promotion the purchaser will receive if not designated on Order Form. 

Special Promotions: By participating in our Special Offers and Special Promotions you understand that winners are chosen based on count, availability and/or randomly through drawings and are not pre-determined by AFY. You agree that if you are a winner, you will be notified using the contact email/mailiing address you have supplied and that we are not responsible for inaccurate contact information you may provide. You understand that winners do not have to pay any shipping charges on any prizes and that all prizes are shipped by USPS mail or UPS as we choose. AFY is not liable for the mailing services used to send prizes or damages caused by them. AFY retains the right to offer mystery prizes and substitute prizes of equal or greater value as deemed necessary. AFY retains the right to change promotions or promotional dates or requirements at any time. You also agree that if you win your name will be appear and be posted on our website. You also agree that your name can be used for advertising purposes on our web site, in written form, email, newsletters and/or advertisements. To protect your privacy, the names of all contest winners will appear in these formats (First Name/Last Name Initial/State or both Initials/State) for a time determined by AFY. We are not responsible for the quality or manufacturing of any prizes, including those of an edible nature. The user assumes full responsibility for use and holds AFY harmless from any/all liability relating to prizes, giveaways or bonus offers, including those that are edible. If a specific purchase is required, prizes will not be awarded if the terms and required payment are not been received. By placing an order that is subject to a special offer promotion, the user confirms that they are an adult of 18 years in age or older and that they give their full consent and permission for AFY to mail the prize, giveaway or bonus to themselves or the child/designated recipient using the personal information they have supplied. The user assumes full responsibility for the use or consumption of all prizes, giveaways or bonuses. All prizes will be awared even if the winner qualifies for more than one giveaway/prize. Prizes are mailed to the purchaser unless designated as being an inclusion in Letters or Chocolate Holiday Bars. Special Rebates and Special Offers cannot be combined together or with any other offer, promotion or rebate unless AFY designates so. AFY will designate if the current special offer/promotion can be used with one rebate with the notation (COMBO-OK). Prizes will be shipped within 6-8 weeks from winners being announced and/or informed. We do not guarantee prizes will arrive before Christmas. AFY retains the right to choose which offer or promotion the purchaser will receive if not designated on Order Form. AFY retains the right to offer "free" or "discounted" products at our discretion at anytime.

ReferralRewards:  Refer 5 new customers who purchase a Letter From Santa and receive a free Letter From Santa! You may refer people by email or word of mouth but your referrals must be sent to us so we can track your referrals. Referral forms are located on our Santa Specials Page for your convenience. Please tell us who you are referring either by forwarding your "Tell A Friend" email copy to us or by using the Referral Rewards Tracking Form. If you forgot to request a copy using the "Tell A Friend" button then use the Referral Rewards Tracking Form to inform us. AFY will send your Referral Reward coupon for a free Letter From Santa by regular mail when 5 new referrals have each placed a paid order. Use your Referral Reward the same year or the following year. To use your Referral Reward simply place your order and indicate your payment type as a Referral Reward. Mail your coupon as payment for your free letter and pay only for the other items you ordered either by mail or PayPal. Copies or reproductions are not accepted. Customer referrals can be counted only once. Previous customer referrals cannot be used as future referrals.

Testimonials: We greatly value your opinions and feedback on our products and service. Testimonial letters may be written or typed and can be submitted by email, postal mail, fax or through our oline forms. Comments you add to our online forms will ask your permission to use comments as a testimonial. If the comments are deemed relevant and appropriate by AFY and you have given permission then AFY will treat your comments as a testimonial. (i.e. comments about products, the service, website or child's reaction) By submitting a testimonial, you agree that you are freely submitting your testimonial by choice. From time to time, we may have contests that require a testimonial, to be submitted in order to qualify for a prize or giveaway. For contests, AFY will determine the means (emailed or postal mail) by which the testimonial must be delivered. If you choose to submit a testimonial letter, in general or for a contest, you agree that your name can be used for advertising purposes on our web site, in written form, email, newsletters and/or advertisements. You also agree that if you win a contest that requires a testimonial letter your name will be appear and be posted on our website, and may also appear in other written form, email, newsletters and/or advertisements. To protect your privacy, the names of all testimonials authors will appear in these formats (First Name/Last Name Initial/State or both Initials/State) for a time determined by AFY.

Cancellations/Refunds/NSF: Processed or shipped orders cannot be cancelled or returned due to personalization of each item. By making payment you agree that your are ordering the specified product and also agree that your paid order is non-cancellable due to the highly personalized information and time taken to create each item. Yoou agree that AFY will cancel and/or refund your order if we receive notice via email or postal mail prior to the processing of your order. You further agree that AFY does not accept cancellations or refund requests once your order has been processed. You also agree to accept a refund for paid items that cannot be processed and/or shipped due to a large amount of missing information minus a $1.50 processing fee. We will attempt to contact you but we are not responsible if you cannot be reached or do not respond. Monies for unfilled orders will be returned via check, money order or PayPal®. Returned checks will be charged a non-sufficient fund (NSF) charge, separate and above client's own bank charges, equivalent to or greater than $25.00(US). For faster processing, use PayPal® or send cashier checks or money orders if paying by mail.

Hold Harmless/Indemnification: You agree to indemnify, defend and hold harmless AFY, its' agents, employees, officers, suppliers, and attorneys from any and all losses, expenses, damages and costs, including attorney's fees, counsel and settlement costs, resulting from any violation of the Agreeement and/or your use of our website, products or services. Users assume all responsibility for ordering and in deciding if Holiday Bar, Letters, candy, gifts, special offer prizes or free giveaways items, and its' enclosures and/or packaging are age appropriate for the child receiving the mail. Although this site sells merchandise for children use it is not intended or designed to be used by children. By placing an order, the user confirms that they are an adult of 18 years in age or older. The user also confirms their full consent and permission for AFY to mail each child/person using the personal information they have indicated. Merchandise and enclosures is designed for children ages 3 years and older and the purchaser assumes complete responsibility for determining age-appropriateness. Purchaser or responsible adult should supervise product opening and use to ensure children safety. By using this web site you indemnify and hold harmless AFY and its' agents and/or officers from any and all liabilities associated with receipt or use of our letters, it's enclosures, packaging, candy, Holiday Bars, additional products, prizes, free giveaway items or web site. AFY cannot be held liable for Hershey® or other designated candy and/or chocolate company's manufacturing process, candy, ingredients, labels, allergy reactions and/or contaminants. AFY shall not he held responsible for any illness, injury, or side effects due to ingestion of Hershey® chocolate bars plain or with nuts or any other candies. User accepts full responsibility for any known/unknown dietary risks and all children/recipients they place orders for.

Disclaimer: There is no affiliation between Hershey Foods Corporation®, its divisions or subsidiaries or any other company and AFY. Hersheys® is a registered trademark of the Hershey Food Corporation®.  AFY does not interfere, remove or alter the manufacturer's original wrapper. AFY only designs and applies a personalized wrapper over the existing Hershey® wrapper. AFY is not responsible for allergy reactions and/or contaminants of any products. Please refer to the manufacturer's original wrapper for nutritional/ingredients information. There is no affiliation between AFY and/or any other candy company. All candy company products (i.e. candy cane, gum, candy, chocolate etc.) will always maintain there original wrappers. AFYdoes not interfere, remove or alter any manufacturer's original wrapper and is not responsible for allergy reactions and/or contaminants to any enclosed products.

External Links: Your use of our websites is your acknowledgement and agreement that you assume any and/or all risk and liability associated with this website. AFY may provide links to other third party internet websites and/or resources that are outside AFY's jurisdiction and control. You acknowledge and agree that AFY is not responsible for the availability of any and/or all third party websites and/or resources and that AFY does not endorse nor is liable for any and/or all third party websites, its' content, operations, servers, web site performance, order forms, advertisements, products, downloads, services, hyperlinks, errors, inaccuarcies,  omissions, privacy practices, procedures, results or any possible damages and/or losses arising thereof. AFY does not endorse and shall not be liable for any third party.

Limits of Liability: AFY dos not guarantee continuos, uninterrupted or secure access to our website and/or service. The creation and/or delivery of our products may be interfered with by numerous factors outside of AFY's control. AFY shall not be held liable for acts of God, events out of our control, any email servers, email and/or web-based order form malfunctioning, incorrect email addresses, misdirected emails junk mail filter blocking or full/non-receptive/cancelled emails inboxes. AFY shall not be held liable for non-fulfillment of orders due to purchaser not sending personal information needed to create an item or payments not made or received by the ordering deadline. AFY shall not be held liable for typographical or spelling errors contained in letters, bars, products or web site and there is no implied warranties or guarantees. AFY shall not be held liable for PayPal®, or any other financial entity used for the purpose of collecting payments, its' agents, officers or be responsible for said entities web site performance or malfunctioning. AFY shall not be held liable for late, lost, misdirected, incorrect, illegible, incomplete, damaged, melted, broken, postage-due mail or the United States Post Office or any other carrier's policies. Any/all claims for damages must be addressed directly to the shipper by the purchaser. AFY shall not be liable and cannot guarantee Christmas delivery but suggests the customer order early to help expedite delivery. AFY shall not refund any payments received due to circumstances beyond its control. AFY shall not be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes or any other cause which is beyond the reasonable control of such party. AFY shall not be liable for, nor can we control, the methods of operations of Lycos®, /Tripod®, /Trellix®, PayPal®, Ebay®, its' agents, officers, servers, web site performance or any other item which falls under their jurisdiction, which includes the website, order forms, hyperlinks and advertisements. AFY, its' agents and officers shall not be held liable for the use operation, products, services, content, advertisements, privacy practices, procedures or results obtained from any and/or all websites or hyperlinks contained within this web site, including, without limitation, to damages for loss of good will, lost of profits, business interruption, loss of programs or other data, even if a AFY authorized representative has been advised of the possibility of such damages or any claim attributable to errors, omissions or other inaccuracies in the web site or any hyperlinked web site. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above exclusion may not apply to you. In such jurisdictions, AFY's maximum liability to you, under any/all circumstances, will be equal to the actual price of products purchased. This paragraph will survive the failure of any exclusive or limited remedy.

Additional Terms: The user understands that information contained in this web site and its' products are for entertainment purposes only. The information on this web site and its' products are provided "as is" and without warranty of any kind, either expressed or implied. AFY reserves the right to change, modify, add or remove portions of our Privacy Policy, Terms of Use, web site, service, content, products, or promotions at any time and may add to, change, suspend or discontinue any aspect of services or products at any time. Information on this web site may contain technical inaccuracies or typographical errors. This web site contains proprietary notices and copyrighted information, the terms of which must be observed and followed. No portion of this site may be reproduced or redistributed without prior written permission. Copying, in part or whole, the content, graphics, information or format of this web site constitutes theft and is a violation of copyright © laws. Designated trademarks and brands are the copyright of their respective owners. It is a violation of law for any indivdual to attempt to tamper, damage, destroy, vandalize or interfere with the operation of our website and/or service. AFY will pursue any such acts and offending parties involved in such acts to the full extent of the law. This site is governed by the State of Washington and any/all disputes will be arbitrated in Kent, WA or it's closest local municipality laws.